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Category: Safety Tips

NEMT Insurance Risks Growing Alongside the Market

Posted on by Jon Blankenship

Article Overview: The Non-Emergency Medical Transport (NEMT) market is expanding rapidly, bringing with it a distinct set of insurance risks – from liability exposure and driver compliance to fraud and regulatory complexity. Insurance professionals entering or operating in this space need specialized coverage strategies to stay ahead.

At Ownby Insurance Service, we’ve developed deep expertise in the NEMT space. This post outlines the key insurance risks emerging alongside market growth, and what carriers, brokers, and operators need to understand to address them effectively.

What Makes NEMT Insurance Uniquely Challenging?

NEMT sits at the intersection of healthcare and transportation – two heavily regulated industries, each carrying its own liability exposure. When you combine them, the risk profile becomes significantly more complex than either sector alone.

Drivers are transporting medically vulnerable passengers. These are individuals with mobility limitations, chronic conditions, or post-procedural needs. An incident that might be minor in standard commercial transport can result in serious injury – and significant claims – in the NEMT context.

Compounding this is the fact that many NEMT providers are small or mid-sized operators, sometimes running fleets of just a few vehicles. They may lack the internal risk management infrastructure that larger medical transportation companies have built over decades.

What Are the Biggest Insurance Risks in the NEMT Market?

  1. Liability Exposure from Passenger Vulnerability

The passengers NEMT providers serve are, by definition, not in peak health. This elevates the potential severity of any claim involving bodily injury. A fall during boarding, a vehicle accident, or improper wheelchair securement can result in outsized medical costs and legal exposure.

Standard commercial auto liability limits often fall short in these scenarios. NEMT operators need policies that reflect the elevated risk of transporting medically fragile individuals – with limits and endorsements that match the actual exposure they carry every day.

  1. Driver Qualification and Compliance Risk

NEMT regulations vary significantly by state, and many require drivers to meet specific training, background check, and certification standards. When operators fail to verify and document compliance – or when they rely on subcontractors who don’t meet those requirements – their insurance exposure grows substantially.

Underwriters evaluating NEMT risks look closely at hiring practices, training programs, and how operators handle driver monitoring. A gap in any of these areas can result in coverage disputes or claims denials when incidents occur.

  1. Vehicle Maintenance and Equipment Liability

Wheelchair lifts, securement systems, and medical equipment installed in NEMT vehicles require regular inspection and maintenance. Equipment failure is a documented cause of passenger injury in this sector – and it’s one that raises both auto and product liability questions.

Operators who lack formal maintenance logs or who defer equipment servicing create coverage challenges. For insurers, this is a key underwriting variable that directly affects loss ratios in NEMT portfolios.

  1. Fraud and Billing Abuse

NEMT fraud is a recognized problem within Medicaid-funded transport. Common schemes include billing for trips that never occurred, inflating mileage, or using unqualified vehicles. According to the Government Accountability Office, Medicaid improper payments – including NEMT-related fraud – cost the program billions annually.

For insurance professionals, fraud exposure runs in both directions. Operators face liability if fraudulent billing practices lead to state or federal investigations. Carriers, meanwhile, need robust claims review processes to identify fraudulent or inflated claims within their own NEMT books.

  1. Regulatory and Contractual Complexity

NEMT providers typically operate under contracts with Medicaid managed care organizations (MCOs), brokers, or state agencies. These contracts often contain specific insurance requirements – minimum coverage limits, additional insured endorsements, and reporting obligations – that vary by state and contract type.

Failure to maintain compliant coverage can result in contract termination, which is an existential risk for many operators. Insurance professionals serving this market need to understand these contractual frameworks and help clients stay ahead of changing requirements.

How Is Market Growth Amplifying These Risks?

The NEMT market’s expansion is drawing in new entrants who don’t always have the operational history or risk management practices of established providers. Technology platforms that connect riders with transport providers – sometimes called “NEMT brokers” – are also reshaping the landscape, creating new questions about liability when incidents involve third-party drivers or vehicles.

Fleet sizes are growing. Geographic coverage areas are expanding. And as NEMT providers scale, the complexity of managing compliance, driver oversight, and equipment standards scales with them.

For insurers, this means loss exposure is evolving faster than historical data can capture. Pricing NEMT risks accurately requires forward-looking underwriting – not just a review of prior losses.

What Coverage Do NEMT Operators Actually Need?

A comprehensive NEMT insurance program typically includes several components working together:

  • Commercial auto liability with limits appropriate for medically vulnerable passengers
  • General liability covering non-vehicle incidents, including boarding and disembarking
  • Workers’ compensation for drivers and attendants
  • Non-owned and hired auto coverage for operators using subcontracted vehicles
  • Excess/umbrella liability to address the elevated severity potential of passenger injury claims

Beyond coverage structure, NEMT operators benefit from working with insurers who understand the regulatory environment and can help them build risk management practices – not just issue a policy.

What Should the Market Expect Next?

Two trends are reshaping NEMT insurance risk. First, technology. GPS tracking, electronic trip verification, and AI-assisted dispatch are becoming standard, and they generate data that can meaningfully improve both risk management and fraud detection. Insurers who learn to use this data in underwriting will have a real advantage.

Second, regulatory pressure is increasing. States are tightening NEMT oversight in response to documented fraud and service quality concerns. Operators who treat compliance as a checkbox exercise will face growing exposure. Those who build compliance into their operations will be better positioned—and better insurable.

Build Your NEMT Book with Confidence

The NEMT market rewards specialists. Operators need insurance partners who understand their unique risk profile, and carriers need underwriters who can price and structure NEMT coverage accurately.

Ownby Insurance Service has built that expertise. Whether you’re an NEMT operator assessing your coverage, a broker expanding into this market, or a carrier looking to sharpen your underwriting approach, we’re equipped to help you navigate the risks that come with this growing sector.

Connect with Brandon Patterson on our team at brandon@ownbyinsurance.com to discuss your NEMT insurance needs.

Dental Practice Insurance: What Owners Need to Know

Posted on by Jon Blankenship

Article Overview: Dental practice owners face a distinct set of risks – from malpractice claims and data breaches to equipment failures and employee injuries. The right dental practice insurance program combines professional liability, general liability, property, cyber, and workers’ compensation coverage to protect the business from financial loss. Working with a specialist like Ownby Insurance Service ensures your coverage matches the specific exposures of a dental practice.

The right insurance program can help a Dental Practice focus on what they do best – helping patients – instead of spending additional time on concerns of the business’s protection. The challenge is knowing which coverages actually apply to a dental practice and where common gaps tend to appear. This guide breaks down the essential policies every dental practice owner should carry – and why each one matters.

What Makes Dental Practice Insurance Different from General Business Insurance?

General business insurance wasn’t designed with a dental practice in mind. A standard commercial package policy may cover your building and some general liability exposure, but it won’t address the clinical risks that define your day-to-day operations.

Dental practices face a unique combination of exposures: they deliver hands-on medical treatment, store highly regulated patient health data, operate expensive and sensitive equipment, and employ clinical staff who work in physically demanding conditions. Each of those factors requires specific coverage language – not a generic business policy.

That’s why dental practice owners benefit from working with an insurance specialist who understands the industry, rather than applying a one-size-fits-all approach.

What Types of Insurance Coverage Do Dental Practices Need?

Professional Liability (Dental Malpractice Insurance)

Professional liability – commonly called dental malpractice insurance – is the foundation of any dental practice insurance program. It covers claims alleging that a treatment caused patient harm, whether through a procedural error, a misdiagnosis, or an adverse outcome the patient attributes to your care.

Malpractice claims don’t require negligence to be costly. Even a defensible claim can generate significant legal fees before it’s resolved. Professional liability coverage pays for your defense costs and any resulting settlement or judgment, up to your policy limits.

Pay close attention to whether your policy is written on a claims-made or occurrence basis – this affects whether claims filed after your policy period are covered. Dental practices switching carriers or retiring should also ask about tail coverage (also called an extended reporting endorsement) to protect against claims that surface after coverage ends.

General Liability Insurance

General liability covers third-party bodily injury and property damage claims that aren’t related to clinical treatment. If a patient slips in your waiting room, or a vendor damages property during a visit, general liability responds.

This coverage is often bundled into a Business Owner’s Policy (BOP), which pairs general liability with commercial property insurance at a combined rate. For many dental practices, a BOP is an efficient and cost-effective starting point.

Commercial Property Insurance

Your practice’s physical assets represent a significant investment. Commercial property insurance covers damage to your building (if owned), dental equipment, furnishings, and supplies from covered events like fire, theft, and certain weather events.

For dental practices, it’s worth discussing equipment breakdown coverage as a separate endorsement or standalone policy. Standard property insurance typically covers damage from external events – not mechanical or electrical breakdown of your dental chairs, X-ray machines, sterilization units, or HVAC systems. Equipment breakdown coverage fills that gap. The cost of replacing or repairing specialized dental equipment without coverage can be substantial.

Cyber Liability Insurance

Dental practices collect and store protected health information (PHI) under HIPAA – making them a target for data breaches and ransomware attacks. Cyber liability insurance covers costs associated with a breach, including patient notification, credit monitoring services, regulatory defense, and potential fines.

The healthcare sector has consistently ranked among the most targeted industries for cyberattacks. A breach doesn’t need to involve thousands of records to be expensive: notification requirements, investigation costs, and potential HIPAA penalties add up quickly even for smaller incidents. Cyber coverage is no longer optional for any practice handling digital patient records.

Workers’ Compensation Insurance

If your practice has employees, workers’ compensation is required by law in most states. It covers medical expenses and lost wages for employees who are injured or become ill as a result of their work.

Dental staff face real occupational hazards – repetitive stress injuries, exposure to infectious materials, and musculoskeletal strain are all documented risks in the industry. Workers’ comp ensures your employees are protected and shields your practice from direct liability for workplace injury claims.

Business Interruption Insurance

If a covered event – such as a fire or significant equipment failure – forces you to temporarily close, business interruption insurance replaces lost income during the period your practice cannot operate. It can also cover ongoing fixed expenses like rent and payroll while you’re getting back on your feet.

This coverage is often underestimated until it’s needed. Dental practices that have to pause operations for weeks or months face serious financial pressure, and business interruption coverage is what keeps that from becoming a long-term problem.

What Coverage Gaps Do Dental Practices Commonly Miss?

A few coverage areas tend to be overlooked in dental practice insurance programs:

  • Employment practices liability (EPLI): Covers claims from employees alleging discrimination, harassment, or wrongful termination. As you grow your team, this exposure grows with it.
  • Hired and non-owned auto liability: If employees use personal vehicles for practice-related errands, your general liability policy likely won’t cover an at-fault accident. This endorsement fills that gap.
  • Umbrella or excess liability: Provides additional limits above your underlying policies – important if you face a large claim that exceeds your primary coverage.

How Much Does Dental Practice Insurance Cost?

Premium costs vary based on several factors: your practice’s location, the number of dentists and employees, the procedures you perform, your claims history, and the coverage limits you select. A solo general dentist in a suburban market will have different exposures – and different premiums – than a multi-dentist practice offering oral surgery or sedation.

Working with a specialist who can access multiple carriers ensures you’re getting competitive rates without sacrificing coverage quality. Ownby Insurance Service has direct experience placing coverage for dental practices and can help identify the right program for your specific situation.

Take the Guesswork Out of Dental Practice Coverage

Insurance decisions for a dental practice carry real consequences. Too little coverage leaves your business exposed; the wrong policy language can mean a claim isn’t covered when you need it to be.

Ownby Insurance Service specializes in placing insurance for dental practices, with the industry knowledge to match your coverage to your actual risks. If you’re opening a new practice, reviewing existing policies, or expanding your team, this is a conversation worth having before a claim forces it.

Reach out to Brandon on our team at brandon@ownbyinsurance.com to review your current program or discuss coverage for a new practice.

Insurance When Buying a Business: What You Need to Know

Posted on by Jon Blankenship

Article Overview: When acquiring a business, you need to audit the seller’s existing policies, understand coverage gaps, evaluate Extended Reporting Period (ERP) coverage, and secure new policies before the deal closes. Missing this step can leave you personally exposed to claims that predate your ownership.

Buying a business is one of the most significant financial decisions you’ll ever make. Due diligence covers financials, contracts, and operations – but insurance is often the last item on the checklist, despite being one of the most consequential. A gap in coverage during or after the acquisition can expose you to liabilities you didn’t create and costs you didn’t budget for.

What Role Does Insurance Play in a Business Acquisition?

When you acquire a business, you’re not just buying its assets and revenue – you’re inheriting its risk history. Claims related to prior incidents, employee disputes, or product liability can surface months or even years after the transaction closes. Without the right insurance structure in place, those liabilities can become your financial responsibility.

Insurance due diligence serves two core purposes: understanding what coverage currently exists and identifying what needs to change once ownership transfers. Both are equally important.

What Insurance Policies Should You Review Before Closing?

Start by requesting a full schedule of the seller’s current insurance policies. This should include every active policy, its coverage limits, deductibles, expiration dates, and claims history for the past three to five years.

Key policies to request and review:

  • General Liability Insurance – covers third-party bodily injury, property damage, and advertising injuries
  • Commercial Property Insurance – protects physical assets including buildings, equipment, and inventory
  • Workers’ Compensation Insurance – required in most states; covers employee injuries and lost wages
  • Directors & Officers (D&O) Liability – particularly relevant if the business has a board or investors
  • Professional Liability (Errors & Omissions) – critical for service-based businesses
  • Commercial Auto Insurance – if the business owns or operates vehicles
  • Cyber Liability Insurance – increasingly important for any business handling customer data

For each policy, confirm whether it is written on a claims-made or occurrence basis. This distinction directly affects whether ERP coverage will be necessary after the acquisition.

What is the Difference Between Claims-made and Occurrence Policies?

An occurrence policy covers incidents that happen during the policy period, regardless of when the claim is filed. An occurrence-based general liability policy, for example, will still respond to a claim filed two years later, as long as the incident occurred while the policy was active.

A claims-made policy only covers claims filed while the policy is active. Once the policy is cancelled or transferred, coverage ends – even for incidents that occurred during the covered period. This is where Extended Reporting Period coverage becomes critical.

What Is ERP Coverage and Why Does It Matter in Acquisitions?

Extended Reporting Period (ERP) coverage – sometimes called “tail coverage” – extends the reporting window on a claims-made policy after it expires or is cancelled. This means claims can still be filed after the policy period ends, as long as the underlying incident occurred while the original policy was active.

ERP coverage is most commonly associated with professional liability, D&O, and cyber liability policies. When a business is sold, the seller’s claims-made policies are typically cancelled. Without a tail, any claims arising from pre-acquisition incidents may go uncovered entirely.

Who pays for ERP coverage?

This is a negotiation point. In many transactions, the seller is responsible for purchasing tail coverage because the liability originated under their ownership. However, buyers should confirm this in writing before closing. If the seller fails to secure it, the buyer may be left holding the bag.

ERP coverage periods typically range from one to six years. Longer tails offer greater protection but come at a higher premium.

What Risks and Coverage Gaps Should You Look for During an Acquisition?

Beyond reviewing existing policies, a thorough insurance review identifies specific exposures that may need new or enhanced coverage post-acquisition.

Are there coverage gaps related to the transition itself?

The period between signing and closing can create temporary coverage vulnerabilities. If the seller’s policies are cancelled before new policies are bound, any incident during that window may be uninsured. Work with your insurance broker to ensure continuous coverage with no gaps during the transition.

What industry-specific risks need to be addressed?

Different industries carry different exposures. A restaurant acquisition, for example, involves food spoilage risks, liquor liability (if alcohol is served), and equipment breakdown coverage. A technology company may need robust cyber liability and errors & omissions coverage. A professional services firm will likely require strong D&O and professional liability limits.

Diablo Valley Insurance Agency, for example, offers customizable policy options tailored to specific business types – recognizing that a fast-food franchise has fundamentally different needs than a fine-dining establishment or a tech startup.

What additional coverage should buyers consider?

When evaluating a new policy structure after an acquisition, the following coverage additions are worth discussing with your broker:

  • Representations and Warranties (R&W) Insurance – covers losses arising from inaccurate representations made by the seller during the transaction. Increasingly common in mid-market M&A deals.
  • Pollution Liability – relevant if the acquired business has operated on owned or leased property with environmental exposure
  • Employment Practices Liability (EPLI) – covers claims related to wrongful termination, discrimination, or harassment involving employees of the acquired business
  • Business Interruption Insurance – protects against revenue loss if operations are disrupted post-acquisition

How to Approach Insurance When Structuring the Deal

The structure of the deal – asset purchase versus stock purchase – has direct implications for insurance.

In an asset purchase, the buyer generally acquires specific assets and liabilities, which can limit exposure to historical claims. In a stock purchase, the buyer takes on the entire legal entity, including its full claims history and any unresolved liabilities. Stock purchases make tail coverage and thorough policy review even more critical.

Bring an experienced commercial insurance broker into the acquisition process early – ideally at the same time as your attorney and accountant. Their job is not only to identify gaps but to help you structure coverage that reflects the actual risk profile of the business you’re acquiring.

Make Insurance Part of Your Due Diligence from Day One

Insurance gaps in a business acquisition are rarely obvious – until a claim arrives. By auditing existing policies, understanding claims-made versus occurrence distinctions, securing ERP coverage where needed, and addressing industry-specific risks, buyers can protect themselves from liabilities they didn’t create.

The right coverage structure doesn’t just manage risk – it protects the investment you’ve worked hard to build. Talk to Brandon Patterson (brandon@ownbyinsurance.com) and our team before your next acquisition closes to ensure you know your insurance standing from the moment ownership transfers.

Why Fire Control Devices Are Essential for Property Protection

Posted on by Ownby Insurance Service

Fire hazards are an unfortunate reality for both homeowners and business owners with property. While many believe that fire emergencies are rare or unlikely, the truth is that fires can occur unexpectedly, leaving devastation in their wake. In fact, around half a million structure fires occur in the U.S. each year. The best way to lower risks, minimize damage, and protect lives is to prioritize fire control devices. These systems may provide advanced monitoring, control, and alert capabilities to mitigate risk and potentially prevent catastrophic losses.

Fires pose a threat not only to property but also to lives, making fire prevention and control a responsibility that cannot be overlooked. For homes, fires often start from kitchen mishaps, heating equipment, or electrical malfunctions, while businesses face additional risks from machinery, stored materials, or flammable chemicals.

The Role of Fire Control Devices

Fire control devices fall into three main categories – monitoring, control, and alert – and they work together as a comprehensive defense against fire emergencies. Below, we explore how each category operates to reduce the risk of fires in homes and commercial spaces.

1. Monitoring Fires with Detection Devices

Fire monitoring devices are designed to notice fire risks early so that action can be taken immediately.

  • Smoke Alarms are the most common monitoring system in homes and serve as a critical first line of defense. They detect smoke particles in the air and sound an alarm before a fire grows.
  • Fire Detection Systems in commercial settings are more sophisticated, incorporating sensors that detect temperature changes, smoke, and even gas leaks. Advanced systems send warnings directly to property managers or emergency services, allowing rapid response.

Early detection saves lives and reduces the damage caused by fire, giving firefighters and property owners a significant time advantage to address the issue.

2. Controlling Fires with Professional Systems

Once a fire starts, fire control systems work to suppress and manage it, aiming to prevent its spread and limit damage.

  • Fire Sprinkler Systems automatically activate and release water to control flames as soon as a fire is detected. These are effective in both homes and businesses and are proven to reduce fire fatalities and property loss.
  • Fire Suppression Systems are typically found in commercial spaces or facilities with expensive equipment at high risk of fire damage. They use agents like foam, gas, or chemicals instead of water to put out fires where water might cause additional harm (such as in data centers or kitchens).

Having systems like these installed ensures that fires can be quickly contained, preventing more extensive damage and keeping individuals safe. Some businesses – like restaurants – may have requirements around the installation, maintenance, and inspection of these systems.

3. Alert Systems for Enhanced Communication

An often overlooked but equally important aspect of fire safety is having reliable alert systems in place to notify the right people at the right time.

  • Wired Alarm Systems connect fire alarms throughout a building, making them effective in large properties where immediate evacuation is crucial.
  • Monitored Fire Alarm Systems provide the added benefit of direct communication with emergency responders. When triggered, these systems alert a monitoring service that can dispatch the fire department, even if no one is on-site to call for help.

Alert systems don’t just save lives – they also ensure faster emergency response, minimizing the risk of total loss.

Taking the Next Steps

Fires don’t make exceptions; they can affect residential and commercial properties alike. The proactive use of fire monitoring, controlling, and alerting devices not only provides a safeguard for what matters most but also ensures compliance with modern safety standards.

Take the time to assess your property and determine how fire control devices can be implemented or upgraded. Investing in these systems today can save lives, reduce property destruction, provide long-term peace of mind, and might even help reduce your costs for insurance coverage.

Steps for Better Personal Risk Management

Posted on by Ownby Insurance Service

You could probably guess that companies need to take steps to reduce their risks, including safety programs, cybersecurity, and more. But should you be taking risk management steps for yourself? Do you have ways you can lower your own risks and potentially reduce the chances you have a loss or an insurance claim? The answer to both these questions is “yes” of course!

Driving Risks

Over 36,000 automobile accidents occur every day1 in the U.S. Many of these accidents are caused by distracted driving. One of the simplest steps you can take for better personal risk management is to avoid using your devices while driving. And while texting may be the most obvious, many people are using their phones for searches, looking up directions, or even watching videos! Avoid these while you aren’t parked in your vehicle whenever possible.

In addition, keeping your car in good working order is also a way to reduce your risk. Keep your tires properly inflated, have brakes and safety mechanisms checked, change windshield wiper blades as needed, and keep up regular maintenance to prevent mechanical issues that could cause an accident.

Cyber Risks

The average American accesses the internet for around seven hours of their day!2 Much of that may be for work, but many Americans also work from home. If you’re using your personal devices, take steps to protect your data:

  1. Protect your passwords and create stronger passwords whenever possible.
  2. Use multifactor authentication when it is an option for logins.
  3. Avoid using “open” or unsecured internet network connections.
  4. Be careful visiting websites and especially entering data on sites that do not have SSL encryption (https://).

Liability Risks

Lawsuits are on the rise in our country, and larger verdicts and judgments are more common. You can protect your own liability at home by taking steps that include:

  1. Fence in your yard, especially if you have a trampoline, pool, treehouse, etc.
  2. Avoid “overserving” alcohol to adults at your home – even friends and neighbors.
  3. Monitor and control your dog and/or other pets, even if they haven’t been known to bite.
  4. Talk with your family about being careful in their interactions with others, and the importance of safety.

These are just a few of the examples of ways you can be safer and also lower your risks. But accidents can still happen, and you need to have the right coverages in place in case they do. Contact Brandon Patterson from our team to better understand what those coverage options may be for you – brandon@ownbyinsurance.com or 865.453.1414.

1-per Progressive Insurance data

2-per Forbes data

Restaurants, Alcohol Sales Percentage, and Liquor Liability

Posted on by Ownby Insurance Service

Restaurants and bars have specific, and sometimes unique, risks to cover. One of those risks centers around alcohol sales and consumption on their premises. And while it may seem obvious, how much they sell is key. But how much is too much? The corresponding coverage for this risk is called Liquor Liability Insurance, and there are a few ways it is underwritten by most carriers.

Many insurance companies measure alcohol sales risk by comparing it to the amount of food sold by the venue. If the percentage of alcohol sales is high, the classification of a restaurant may be changed to a “bar” instead. If that “bar” also has a stage, live music, a dance floor, etc., it may be considered a nightclub. Both bars and nightclubs have higher risk potential when considered by underwriters.

In addition, different states have very laws around liquor sales. Often called “Dram Shop Laws,” these regulations take into account the potential of alcohol contributing to liability claims. This might include actions that a patron took after being served alcohol by the establishment. In very strict states like Alabama, this is more prevalent, while in a state like Nevada, there may be less liability.

As mentioned earlier, the type of venue is a key piece of liquor liability coverage. A restaurant may have less risk in an underwriter’s eyes, while a nightclub or tavern might have a higher level of concern for them. And again, the key to that determination may center around alcohol sales as well as the characteristics of the venue.

So, what does liquor liability actually cover for these establishments? In most cases, these policies will help cover damages caused by a patron that has been served alcohol by the venue. These damages may be related to bodily injury or property damage. One of the best ways for a venue to protect themselves is to have proper risk management in place for the sales and service of alcohol, and to have the right liquor liability coverage in place in case an incident does occur.
What is the right policy for your restaurant? We can help you determine that! Contact Brandon Patterson from our team at 865.453.1414 or  brandon@ownbyinsurance.com.

Can Your Business Improve Your Work Comp Experience Mod?

Posted on by Ownby Insurance Service

Owning and operating a business can be very rewarding and potentially very profitable, but it can also be very expensive. Having inventory, property, taxes, and especially employees – it all comes with costs. But some of those costs can be controlled, is your workers’ compensation insurance one of them? Possibly so, and the source of control may be your experience modification factor (also known as experience mod rate, EMR, xmod, Mod, and more). Let’s review how.

Safety Programs

As you can read in another of our Blogs, your Mod is based on the comparison of your business to others in your industry. The average Mod is 1.0, so your business will be higher or lower depending on the circumstances. If you have a good business history with minimal and less severe claims, you will likely have a Mod lower than 1.0.

So, can you lower this Mod? Yes, and having a safety program in place is a great first step. To build one, take steps that include examining your risks, determining processes, deciding who is responsible for them, documenting the plan, and implementing/reviewing the plan and its results.

Your Data

Insurance companies are underwriting your coverage to predict future losses. They’ll review your company’s history and compare it to others in your industry. Making sure this data is accurate is critical. What are your employees’ roles, and are they classified properly. Is the industry you’re being compared with accurate to the work your company does? Do they understand your safety plan and the risk management measures you have in place. Work with your agent and the insurance company to be sure this information is complete and accurate.

Covering Investment Property Risks

What you actually need to cover investment property may still vary, but let’s start with the basics. Investment property, rental property, or even sometimes call landlord risk – these insurance policies are designed to cover you for losses to property you are renting out to others. Property damage, injuries, theft, and liability are all parts of this coverage you need to understand and know your limits for in the policy you have in place. You also need to keep in mind that while some coverages may be “bundled” into policies, there are often additional gaps to address. For example, sewer backup or flood insurance are unlikely to be included in these policies. Other considerations like loss of income or tenant rent default should also be discussed.

Claims Prevention

In addition to safety on-site, preventative measures can be taken before the job ever starts. Onboarding, training, screening, and testing of employees and potential hires can help you save.

In addition to safety, the above steps may help your company run more efficiently – which may lead to happier employees and higher profit margins. It’s a win-win!

Let us help you understand your Mod and the options you have to improve it! Contact Brandon Patterson at 865.453.1414 or email brandon@ownbyinsurance.com and let us help you get started.

Do Your Cabin & Vacation Rental Risks Change During Busy Season?

Posted on by Ownby Insurance Service

If you own or operate Cabin and Vacation Rentals, it’s likely that one of your busiest seasons is Memorial Day through Labor Day. You may have more occupants, and at a higher frequency than during the slower months of the year. So, does more use – and more users – equate to higher risks for your property? It may, and let’s take a look at how.

Damage from Renters

Even well-intentioned renters of your property may cause damage by accident, and these could be small concerns or large issues. The more people that are using the property, the higher the likelihood that an issue will occur. Doing a thorough check after renters complete their stay may help you identify any issues that need to be addressed before they become larger problems.

Risks for Liability

Having families or groups on your property under their own supervision can sometimes lead to accidents or injuries. And while you may have the proper structure in place to avoid significant liability, that doesn’t mean lawsuits can be completely prevented. In the litigious world we live in, there are unfortunately some “bad actors” as well. Having as much documentation of maintenance and systems in place might help you avoid a lengthy legal issue.

One specific area to monitor liability is for properties with pools and/or hot tubs. Be sure to have clear rules of use and waivers of liability in your rental agreement to help protect the interests of you and the renters.

Seasonal Risks

The Summer months also have concerns around their weather impacts. Dry weather can result in wildfire conditions; heavier storms can result in flooding, lightning strikes, or hail; and more active wildlife can also be a concern for property.

Preparation is the Key

Preparing your property for these risks and having the right coverages in place should an issue occur is critical. Some steps for preparation to consider include:

  1. Have very clear policies in procedures in place. Have extensive language in your rental agreement that addresses use and liability. Ideally, work with an attorney to review the language.
  2. Maintain your property. When you keep up with maintenance and fix issues as they arise, you are much more likely to avoid something larger occurring. Small leaks, loose fixtures, and unchecked equipment can result in larger problems if left unchecked.
  3. Review and understand your insurance. What would you be covered for, and what may be excluded or uncovered under your policies? What other options – like umbrella coverage – may be available?

Let us help you review these options and determine the coverages that are best for you! Contact Brandon Patterson at 865.453.1414 or email brandon@ownbyinsurance.com and let us help you get started.

Are Your Valuable Items and Collections Covered?

Posted on by Ownby-Client-Login

If you have jewelry, firearms, or art in your home – or if you have collections like coins, stamps, or other valuable items – you may assume that you have coverage for those items in your insurance policies. And you may be right, up to a point. The key is understanding the limits of your current insurance, and what other options you may have for coverage. Let’s take a look at how these items might be covered.

In Your Homeowners Policy

If you have home or renters insurance, you likely have coverage in your policy for specific valuable items up to a certain amount. For most policies, this limit is as low as $1,500. The question for you is, are the items covered worth more than your limit? Jewelry, fine silverware, furs, art, and other luxury items are likely worth more than that $1,500 limit (or other such low limits).

On a “Scheduled” Addition

You may have heard this term before, but scheduling your valuable items may be one way to increase the coverage for them on your current policy. Typically, this will require specific info about the item(s), including appraisals, serial numbers, photos, and other “proof” depending on what the item(s) is. This method will also likely require additional premium for your coverage. This is often a solution when you have a few items like engagement and wedding rings.

Valuable Items Insurance

There are policies available that may provide you more coverage if your valuable items are lost, stolen, or damaged. These “standalone” options can typically offer “blanket” coverage up to $10,000 – possibly more in certain policies. However, they typically do require valuations and details about the items so that amounts can be determined and agreed upon. This is often a solution when you have several specific items you’d like covered.

Specialty Insurance

If you have a collection, or very specific valuable items like firearms or art, you may want to consider a specialty insurance policy. Much like the standalone coverage of valuable items, these policies will require valuations, appraisals, details, and other verification of the items being covered. However, the difference here is that more specialized coverage – and possibly against broader causes on loss – may be available. Flooding, other natural disasters, and possibly even losses in shipping may be covered. If you have a large, unique, or more valuable collection, this may be the best path for you.

Let us help you review these options and determine the coverages that are best for your valuable items! Contact Brandon Patterson at 865.453.1414 or email brandon@ownbyinsurance.com and let us help you get started.

Our Business has Workers’ Comp – Why do we Need Disability Insurance?

Posted on by Ownby-Client-Login

You know you want to protect your employees, but sometimes the different options for covering them can be confusing. If an employee gets hurt at work, you want to have coverage in place to help them and also protect the interests of your business. As a result, you purchase a workers’ compensation policy that will help support you both should that happen. But then your insurance agent asks you about short-term and long-term disability insurance – why do you need those policies if you’re already covered? Let’s break it down.

Workers’ Compensation Coverage
Workers’ comp coverage will typically cover medical expenses of employees that get injured on the job doing tasks related to their role. It may also replace a portion of their wages while the miss work to recover from the incident. Other claims, such as training replacement staff, permanent injuries, and in the worst case – death benefits – may also be payable from workers’ comp.

However, these injuries have to be work-related. What happens if your employee is an accident outside of work that leaves them unable to perform the duties of their job? That’s where disability coverage may come into play.

Short-term Disability Coverage
If you have an employee that is injured – let’s say in a car accident as an example – and needs time to recover, a short-term disability policy may help pay them a percentage of their salary for a time determined by the policy. This is often for a term of weeks, months, or possibly a year. And while disability “insurance” from Social Security may be available, that only applies after a term of five full months of the disability has occurred.

Long-term Disability Coverage
As you might imagine, long-term disability typically has a greater amount of time that the policy will provide income replacement. While the amount and time period depends on the policy, some terms are as long as though retirement age.

In addition to policies through a business, some people decide to purchase individual disability policies. These may cover more income replacement, and/or may have longer terms of coverage. What’s right for your business and your employees? Get in touch with Brandon Patterson at our agency by calling 865.453.1414 or emailing kevin@ownbyinsurance.com to discuss your insurance options.